Insirux Help Desk Software Overview

Insirux Help Desk Software is designed for small to large-sized businesses needing a good balance of features, scalability, ease of use and affordability. Track the history of support requests from inception to resolution, including routing, ownership and transfers.

Prices start at $495 USD single license

Check out the great features below and then download a fully functional demo today and try it out for yourself.

Download Insirux Help Desk Software Download Insirux Help Desk Now

Case Management

Record all activities involved with a case
Assign cases to a person or a queue
Associate cases with assets, multiple clients, attachments and searchable custom fields
Track which calls were closed on the first contact
Track outstanding support requests
Full Audit History - see who did what and when
Open up multiple screens simultaneously - great for busy helpdesks

Click here to see more information about Case Management features

Asset Management

Track assets by location
Track related people and organizations
View the support history of every asset 

Click here to see more information about Asset Management features

Knowledge Base

Quick and easy to search. Search in text, title or by keywords.
Browse the hierarchial contents or filter by subset to quickly locate relevant knowledge base articles.
WYSIWYG article editor. Create great looking, informative knowledge base articles and insert pictures to guide users every step of the way.

Click here to see more information about the Knowledge Base features

Graphs and Reports

Improve your customer service by monitoring your logging and resolution metrics
Identify the most common support issues
Track the daily and monthly staff workloads
Keep your Knowledge Base current and useful at all times by identifying the most/least viewed documents, the highest/lowest rated documents, and the most successful and unsucessful searches.

Click here to see more information about Reports and Graphs

Download Insirux Help Desk

Try a fully functional evaluation version of Insirux Help Desk.

Download Insirux Help Desk Software Download Insirux Help Desk Now

Features

Insirux Helpdesk - Main Screen
Main screen

Insirux Helpdesk - Request/Ticket Screen
Request/Ticket screen

Insirux Helpdesk - Contact Screen
Contact screen

Insirux Helpdesk - Manage Assets
Manage Assets

Insirux Knowledge Base
Knowledge Base