Professional help desk software: SQL Server / .NET Edition
Insirux Help Desk
Company Information

Insirux Help Desk Software

Insirux Help Desk - Screenshots

Insirux Help Desk Software is an easy to use tool for tracking support issues in your organization.

Discover the difference of using a professionally designed helpdesk tool by a company that has been servicing the help desk and call center industry for the past 8 years. We challenge you to find a similar helpdesk or CRM package for the price and rich feature set.

Prices start at USD$495 single license

Take the visual tour below and then download a fully functional demo today and try it out for yourself.

Visual Tour | Download Insirux Help Desk

Feature Highlights

Manage your support issues

  • Track the history of support requests from inception to resolution, including routing, ownership and transfers.
  • Never lose track of another issue again.
  • Work on more than one issue at a time.

Track your organization's assets

  • Browse assets by their location.
  • View the support history of every asset.
  • Quickly check if an asset is under warranty.
  • Lookup which people or organizations are responsible for an asset.

Improve communication among your employees

  • Quickly view all recent activities for any customer.
  • Check to see if there is already an outstanding issue for a customer before logging a new job.
  • Record all important information in the Knowledge Base.
  • Automatically notify employees when a new support issue has been assigned to them.

Click here to learn more about the features of Insirux Help Desk

Testimonials

Work Examiner Team (Company Website) - "We've been using Insirux Help Desk for more than 2 years and it's really powerful support issues tracking product. We liked the ability to manage issues history, get tickets alerts and remote web access from any device. This software rased up our support reply speed for more than 20% !"

Benefits of using Insirux Help Desk

Fast deployment and setup

  • Insirux Help Desk can be setup in hours - not days, weeks or months.
  • Avoid expensive consultation fees.

Intuitative user interface

  • Familiar Outlook style interface reduces learning time.
  • Become more productive quicker in less time than with other solutions.

Resolve issues faster

  • Close more issues on the first call.
  • Use the Knowledge Base to quickly find resolutions to common support issues.

Always have the information you need

  • See who initially logged an issue.
  • View the complete work history for each issue.
  • Quickly see the details of every activity that was ever taken for an issue. You'll appreciate this whenever a customer rings your support desk as every technician is empowered with all of the facts for the case on one screen.

Get help when you need it

  • Free support is provided to all evaluators of Insirux Help desk.
  • Let us know if you need any special reports or customization and we will work with you to make it happen.
  • We are here to make every day at your support desk a pleasurable experience so let us know of any feature requests or improvements to Insirux Help Desk and we will look to incorporate your ideas into future versions.

Take an online tour

Click on one of the screen images below to get started.
Insirux Help Desk - Main Screen Insirux Help Desk - Issue/Request Screen Insirux Help Desk - Contact Screen
Main screen Issue screen Contact screen

Who can use Insirux Help Desk?

Any sized business that has at least 1 product or service that needs to be supported can benefit greatly from using Insirux Helpdesk. Here are a few examples of industries that Insirux Helpdesk is ideal for:

  • Educational Institutions
  • Financial Institutions
  • Government departments
  • IT companies with software or hardware to support
  • Manufacturing companies
  • plus many more

The main reason to use Insirux Helpdesk is because you need an easy to use tool that will help you support your products and services.

Why buy Insirux Help Desk?

  • Improve your customer satisfaction by bringing order to your help desk.
  • Insirux Help Desk is great value for money and has many of the features that the big players such as HEAT, Magic, Infra and Remedy have for a fraction of their cost.
  • With a familiar interface you will save hundreds in reduced training costs.
  • A fast startup time means a quicker return on your investment (ROI).
  • Insirux Help Desk was built from the ground up to work in the .NET Framework - Microsoft's latest and best development environment. What this means to you is that we can add better features more quickly to our products than many of our competitors in the marketplace and deliver updates to you in a much shorter timeframe.
  • You will receive fantastic help from our friendly support staff.

Download Insirux Help Desk

Try a free fully functional demo of Insirux Help Desk for 30 days and discover for yourself why Insirux Help Desk is one of the best solutions on the market.

Download Insirux Help Desk Software Click here to download Insirux Help Desk.

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